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SERVICE MANAGEMENT

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Customer Service Charter

We realize that the vision of a Galleria creating special happiness” is attainable only through continuous customer satisfaction management. In pursuit of this vision, we promise to fulfill the following business goals

  • First, we will provide our customers with pleasure and satisfaction by prioritizing our customers’ happiness as the standard for all decisions. We will respect our customers’ opinions and handle operations promptly by putting ourselves in the position of our customers. We will value and make sure to fulfill our promises to our customers as a top priority.
  • First, we will provide the best services by responding to our customers’ needs. We will accurately identify our customers’ needs through diverse communication channels. We will provide services that exceed expectations through constant innovation and improvement.
  • First, we will impress our customers by securing top-level expertise. We will propose or anticipate trends ahead of others by acquiring professional knowledge and keeping a keen eye on market developments. We will enhance customers’ happiness by providing them with new and inspiring experiences.