Skip Navigation

Ethical Management

Ethical Management Organization

Hanwha Galleria has strengthened its ethical management organization by restructuring its organizational system with the goal of cultivating its employees' moral and ethical awareness and practicing ethical management.

Ethics Commission

Establishment and
distribution of ethical norms,
regulations and guidelines

  • ceo

  • Management
    Diagnosis Team

    Diagnosis of the level
    of ethical management
    on both a regular and
    occasional basis

  • Compliance Team

    Investigation of
    corruption cases
    and reports     Education,
    Support and PR

  • Ethical Action
    Leader

    In charge of ethical
    manageme nt in
    teams, etc.
  • Headquarters
  • Luxury Hall
  • Timeworld
  • Center City
  • Suwon
  • Jinju

Ethical Norms

The Ethics Charter, as the Code of Ethics of Hanwha Galleria, forms the ideological base of the management philosophy for our employees, customers, the nation, society, suppliers and competitors. The Code of Conduct provides more detailed guidelines, while the Ethical Guidelines for Employees set forth the standards of their conduct. The Ethics Charter, the Code of Conduct and the Ethical Guidelines for Employees together establish the ethical standards to be observed by employees in their business conduct. We also pursue ethical management that ensures customer satisfaction based on healthy business relationships with our partner companies and fulfills our responsibilities to the nation and society.

Norm Structure

Ethics Charter · Code of Conduct ·
Ethical Guidelines for Employees

With the Ethics Charter providing the ideological basis, we have established a
Code of Conduct setting forth detailed regulations and Ethical Guidelines for
Employees that provide guidance on their business conduct to help them
properly practice the Code of Conduct.

Major Contents

  • Employees

    • Fair business conduct, mutual ethics among employees
    • Employee attitude
    • Respect for the character of each employee
    • Fair treatment

  • Customers

    • Customer-centered management
    • High-quality products and services
    • Generation of customer values

  • Nation · Society

    • Compliance with laws, regulations and standards
    • Social responsibility

  • Partner · Competitive Companies

    • Equal opportunities
    • Fair trade
    • Pursuit of mutual growth

Means of Operation

Based on the Ethics Charter, we establish a Code of Ethics for each stakeholder and practice ethical management by
complying with the Employee Ethical Guidelines.

Programs

Ethical Management Program

Pledge of Ethical
Management

At the beginning of each year, we accept voluntary Pledge of Ethical Management both online and offline to practice ethical management.

Pledge of Ethical Management
  • I shall respect the opinions of customers, and actively make plans and take actions to generate values for them.
  • I shall respect the character of each employee and never abuse my position to force anyone to engage in illegal conduct or for private gain.
  • I shall endeavor to build an eco-friendly corporate culture and follow safety management to prevent accidents.
  • I shall comply with the company’s regulations and relevant laws, and enhance the company’s values through transparent management and active practice thereof.
  • I shall maintain a respectful and polite attitude toward partner companies, and handle all matters in a transparent and fair manner.
  • I shall neither receive any money, valuables or entertainment from stakeholders including partner companies, nor engage in any illegal conduct using my superior position.
  • I shall neither use the company’s money or other assets for personal purposes, nor illegally acquire any products, etc.
  • I shall neither leak nor use for non-business purposes any customer information or confidential information of the company or partner companies.
  • I shall neither take a job anywhere other than this company, nor engage in any other jobs that may cause harm or disruption to the company’s work.
  • I shall prevent the occurrence of any inappropriate relationships or financial transactions between employees by ensuring thorough self-control.
  • I shall refrain from engaging in any activities unrelated to work during working hours and not engage in any acts that may cause any loss to the company through concealment, manipulation or delayed reporting of any issues.

Self-diagnosis of Ethical
Management

We operate a self-diagnosis program to examine the status of our ethical management to ensure that our employees fully comply with relevant laws and regulations as well as internal regulations in undertaking their business duties.

Self-diagnosis Items
  1. I do not require or accept money or other valuables, entertainment or convenience from another party.
  2. I do not give or accept congratulatory or condolatory money or gifts of excessive value from other employees of the company.
  3. I do not leak or provide to outside sources any information or secrets acquired in the course of performing my business duties.
  4. I do not believe that covering up for a colleague’s unethical conduct is in the spirit of comradeship.
  5. I think and act by putting myself in the customers’ positions.
  6. I fully comply with and act in compliance with the fair trade compliance program.
  7. I do not engage in unfair collaborative acts or trade practices.
  8. I endeavor to maintain fair trade relationships with partner companies.
  9. I do not use my superior position in prioritizing the company’s benefits.
  10. I do not instruct, participate in or overlook any violation of fair trade laws.

Fair Trade Compliance
Program

The fair trade compliance program is a compliance inspection and management system operating for the purpose of ensuring compliance of fair trade laws and regulations by companies and securing corporate competitiveness through fair competition.

Seven Core Elements of the Compliance Program
  1. Announcement of the management’s determination toward compliance
  2. Establishment of an internal supervision system
  3. Designation and management of compliance managers
  4. Establishment of a sanction system for violators of relevant laws and regulations
  5. Preparation and distribution of the Compliance Guide
  6. Establishment of a document management system
  7. Operation of employee education programs

Self-reporting Process of the
Receiving of Money or Other
Valuables (Gifts)

  1. Receiving of money or other valuables (gifts)
  2. Determination of whether such item can
    or cannot be returned
    cancannot
  3. Compliance Team
  4. Return to the party by whom
    the item was provided (each department)
  5. Notification to the party (each department)
  1. Receiving of money or other valuables (gifts)
  2. Determination of whether such item can
    or cannot be returned
    cancannot
  3. Report to the Compliance Team
  4. Transfer to the Communication Team
  5. Determining the utilization
    of Social Contribution

Operation of the Intranet
Bulletin Board

Posting and announcement of various activities through the in-house intranet bulletin board

Ethical management

Sharing of the latest news on ethical management and announcement of ethical activities

Social contribution

Announcement of social contribution activities undertaken by each business site

Environmental management

Announcement of environmental protection activities undertaken by each business site and provision of information on the latest environment-related news

Operation of Internal Control
System

The internal accounting management system is “part of our internal control system designed and operated to provide assurance as to whether the financial statements of the company have been prepared and disclosed in accordance with generally accepted accounting standards, and refers to the process by which such procedures are continuously carried out by all constituents of the company such as the Board of Directors and management.” [Internal Accounting Management System Norms]

Social Contribution Activities

Our organization in charge of social contribution activities ensures that various social contribution activities are undertaken systematically and continuously in the following four major areas: medical relief, social welfare, volunteering and culture & sports.

Paid Volunteering System

Support of volunteer activities during working hours to promote voluntary participation in volunteering among employees

Matching Grant Funding System

A system by which the company supports funds in equal amount to the funds raised by employees

Environment, Safety and
Health-related Activities

Our organization in charge of social contribution activities ensures that various social contribution activities are undertaken systematically and continuously in the following four major areas: medical relief, social welfare, volunteering and culture & sports.

Environment, Safety and Health-related Activities
  1. Activities to reduce the use of disposable items and promote the use of re-usable bags
  2. Activities to preserve the local ecosystem including mountain protection
  3. Activities to eliminate disasters through prevention and achieve zero accident

Ethical Management Education Program

New Employee Training

For newly recruited employees every
1st and 2nd half

  • Trainees acquire the qualities required of Gallerians by helping to understand the company’s ethical norms and practice ethical management
  • Basic training on fair trade helps to prevent any legal violations.
  • Training is carried out by in-house lecturers.

Education on Ethical Norms

  • Education sessions are held twice a year on a regular basis.
  • Sexual harassment prevention education is also provided alongside education on ethical norms.

Online Education on Ethical
Management

  • Permanent employees are provided online education on ethical management on an irregular basis.

Correspondence Education
on Ethical Management

  • Pop-up education on major implementation guidelines of ethical norms is provided twice a year via the in-house intranet.

Fair Trade Compliance
Education

  • Education for compliance of fair trade regulations is provided twice a year on a regular basis.
  • Fair trade experts are invited to provide lectures once a year on an irregular basis.
  • Fair trade external relations managers are provided education on a frequent basis.